1. What we learned talking to people in the Square Mile

    Report -

    Healthwatch City of London staff have visited the Square Mile community spaces and services to talk to City people about their experiences of local health and care services.

  2. Healthwatch City of London Board meeting minutes 27th May 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  3. What we've learned talking to local people

    Report -

    Healthwatch City of London project officer Janine Aldridge has been carrying out a programme of engagement to gather intelligence and patient views on health and care services in and around the City.

  4. Annual conference report 2017

    Report -

    We held our annual conference on 20 October 2017 at the Dutch Centre.

  5. Healthwatch City of London Annual Report, 2017-18

    Report -

    The Annual Report for 2017/18 summarises the work of Healthwatch City of London in line with and building on the priorities identified for the period.

  6. Nutrition and Catering Enter & View report - St Bartholomew's Hospital

    Report -

    Healthwatch City of London conducted an Enter and View visit to St Bartholomew’s Hospital, focussed on nutrition and catering, in January 2017.

  7. Healthwatch City of London Board meeting minutes 15th January 2015

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  8. Healthwatch City of London board meeting minutes 12th September 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  9. Healthwatch City of London board meeting minutes 10th December 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  10. Healthwatch City of London board meeting minutes March 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  11. Healthwatch City of London board meeting minutes February 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  12. Healthwatch City of London Board meeting minutes November 2013

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  13. Integration ‘welcome’ but fears remain over funding cuts: report

    Report -

    People 'broadly welcome' integration of local health and care services but fear plans to cut £578m from NHS spending in north east London will undermine the benefits, according to a new Healthwatch City of London report.

  14. Report from event on Health and Social Care 24 February 2017

    Report -

    Healthwatch City of London, in partnership with the City of London Corporation, held a workshop on the North East London Sustainability Plan.

  15. Insight Report: St Bartholomew's Hospital, 1 April 2018 - 31 March 2019

    Report -

    The latest insight report from St Bartholomew's Hospital covers the period 1st April 2018 - 31st March 2019. In this report we examine the service user experience of St Bartholomews Hospital. 695 issues were raised from over 130 people.

  16. Healthwatch City of London board meeting minutes 28th January 2019

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  17. Healthwatch Annual Report

    Report -

    Healthwatch City of London has published its first annual report since being awarded the contract to deliver services in September 2019. The report covers the highlights from the year, how we've made a difference and how we have helped you.

  18. Decision Making Policy

    Report -

    This policy ensures we have transparent decision making processes in place and provides clarity of where and what decisions are taken, by whom and whose responsibility it is to action.

  19. Policy - Healthwatch City of London Constitution

    Report -

    Read our Constitution below to find out how we are governed, our purpose and what we can do to undertake this.

  20. Confidentiality Policy

    Report -

    The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.

  21. Enter and View Policy

    Report -

    Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.

  22. Complaints Policy and Procedure

    Report -

    We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

  23. Volunteer Role Description Policy Assistant

    Report -

    Do you have an interest in health and social care policy?
    Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?

  24. Volunteer Role Description Information Analyst

    Report -

    Do you have skills and an interest in analysing quantitative and qualitative data? Perhaps you would like to gain experience of this within a health and social care setting?

  25. Volunteer Role Description Community Listeners and Influencers

    Report -

    Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research?
    Would you like to gain skills in influencing or community engagement?

  26. Volunteer Role Description Public Representative

    Report -

    Do you have an interest in influencing the design, development and delivery of health and social care services? Do you enjoy championing the voice of patients and the public? Would you like to gain skills in influencing?

  27. Volunteer Role Description Remote Service Assessors

    Report -

    Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.

  28. Volunteer Role Description Communications and Digital Support Assistant

    Report -

    Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?

  29. Public Board Meeting Agenda February 20th 2020

    Report -

    Agenda for the Public Board Meeting February 20th 2020

  30. Minutes of Board Meeting 23rd January 2020

    Report -

    Our Board meets regularly to provide governance and strategic leadership for the organisation.

  31. Healthwatch City of London Board Meeting for the public 20 February 20 - minutes

    Report -

    Healthwatch City of London hold regular public board meetings.

  32. Healthwatch City of London Board Meeting with the Public - Presentations

    Report -

    On Friday 29th May we held our first virtual Board meeting with the Public.

  33. Healthwatch City of London Annual Report 2019-2020

    Report -

    HWCoL has published its first annual report since being awarded the contract to deliver Healthwatch services in September 2019. The report covers the highlights from the year, how we've made a difference and our priorities for the year ahead.

  34. Understanding the impact of COVID-19 results of surveys report

    Report -

    Healthwatch City of London has carried out a series of surveys to understand how Covid- 19 has affected access to services, experiences of using NHS 111 and treatment of patients at the Neaman Practice. This report details our findings.

  35. Healthwatch City of London Board Meeting minutes 24 April 2020

    Report -

    Read the minutes from the Healthwatch City of London Board Meeting held on 24th April 2020

  36. Volunteer Role Description Survey Developer and Analyst

    Report -

    Would you like to volunteer with us and gain experience as a project representative?

  37. Volunteer Role Description Project Representative

    Report -

    Do you have an interest in influencing the design, development and delivery of health and social care services?

  38. Healthwatch response to CQC's report, ‘Protect, respect, connect – decisions about living and dying well during COVID-19

    Report -

    Read the Healthwatch response to the CQC report ‘Protect, respect, connect – decisions about living and dying well during COVID-19’ published today.

  39. Healthwatch City of London Annual Report 2020-21

    Report -

    We are pleased to present this year’s Healthwatch City of London’s annual report.

  40. Healthwatch City of London AGM 16th October 2020 minutes

    Report -

    Full minutes from Healthwatch City of London AGM 16th October 2020

  41. Healthwatch City of London Public Board Meeting Minutes 14th May 2021

    Report -

    Minutes from Healthwatch City of London Public Board Meeting held on 14th May 2021.

  42. Healthwatch City of London Public Board Meeting Minutes 29th May 2020

    Report -

    Minutes from Healthwatch City of London Public Board Meeting held on 29th May 2020

  43. Healthwatch City of London Public Board Meeting Minutes 30th July 2020

    Report -

    Minutes from Healthwatch City of London Public Board Meeting Minutes held on 30th July 2020

  44. Healthwatch City of London Public Board Meeting Minutes 11th December 2020

    Report -

    Minutes from Healthwatch City of London Public Board Meeting held on 11th December 2020

  45. Healthwatch City of London Public Board Meeting Minutes 18th June 2021

    Report -

    Minutes from Healthwatch City of London Public Board Meeting held on 18th June 2021

  46. Healthwatch City of London AGM 16th September 2021

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    Minutes from Annual General Meeting on 16th September 2021.

  47. Public Meeting Minutes 16th September 2021

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    Minutes from the Public Meeting on 16th September 2021

  48. Healthwatch Annual Public Meeting Minutes - December

    Report -

    Annual Public Minutes from 10th December 2021.

  49. Shoreditch Park and City PCN resident engagement project July 2021

    Report -

    Last year Healthwatch City of London and Healthwatch Hackney undertook a project in collaboration with the Shoreditch Park and City Primary Care Network (PCN) to understand what residents want from their PCN. The report has now been published.

  50. Neighbourhoods Conversations and Forums: City Outreach Project Final Report

    Report -

    The City and Hackney Neighbourhood programme is transforming health and social care locally by developing, testing and implementing new service models across community teams e.g. community nursing, therapies, social care and mental health.