Insight Report: St Bartholomew's Hospital, 1 April 2018 - 31 March 2019

The latest insight report from St Bartholomew's Hospital covers the period 1st April 2018 - 31st March 2019. In this report we examine the service user experience of St Bartholomews Hospital. 695 issues were raised from over 130 people.
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Summary

The report looks at over all experience, the patient journey and care pathways through hospital care, and specific departments such as cancer services and cardiology.

Key Findings

Top issues: Experiences reflect good quality, compassionate services, with good levels of communication, support and involvement.

Top issues: Some patients would like shorter waiting times.

Top conditions: Comments are broadly complimentary on cardiology services, while marginally so on cancer.

Sentiment: The vast majority of patients experience good quality, compassionate treatment and care.

Sentiment: Comments about access to services are mixed.

Top departments: Cardiology receives a notable volume and ratio of positive comments.

Top departments: Comments are broadly complimentary on Cancer services and the Minor Injuries Unit.

Care pathway: Experiences reflect good quality, compassionate treatment and care from doctors and nurses.

Care pathway: Patients comment on good quality diagnosis and follow-on treatment and care.

Care pathway: Comments suggest sentiment on reception and transport services is mixed.

Cancer Services: Patients find staff to be caring, professional and supportive on the whole.

Cancer Services: Some patients comment on long waits at appointments.

Cardiology: Patients find staff to be caring, professional, supportive and informative on the whole.

Cardiology: Some patients would like shorter waiting times at appointments.

Minor Injuries Unit: Patients find staff to be caring, professional and timely on the whole.

Transport: Experiences reflect good quality, compassionate services from transport staff.

Reception: Patients find staff to be caring on the whole.

Diagnosis: Patients comment on high quality diagnosis, with good levels of support, advice and information.

Clinical Treatment: Comments suggest patients are satisfied with most aspects of treatment, on the whole.

Clinical Nursing: Comments suggest patients are satisfied with most aspects of nursing care, on the whole.

Follow On: Patients comment on good quality follow-on treatment and care

You can download the report below

 

St Bartholomews Insight Report 2018-2019

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