Volunteer Role Description Remote Service Assessors

Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.
Group of people with certificates at healthwatch event

Due to the COVID pandemic the ability to carry out such visits has diminished. This new created role will require volunteers to out 'mystery shops' on a given subject area or service. 

By telephoning and carrying out online research of the service providers to obtain information on their provision, making observations our volunteers will write up their findings, produce a report with recommendations for improvement and highlight best practice to share with our community.

For more information please download the Service Assessors Role Description below.

Downloads

If you are interested in this role, please complete and return the application form to info@healthwatchcityoflondon.org.uk

Volunteer Role Description Remote Service Assessors
Volunteer Application Form

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