1. Confidentiality Policy

    Report -

    The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.

  2. Enter and View Policy

    Report -

    Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.

  3. Complaints Policy and Procedure

    Report -

    We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

  4. Volunteer Role Description Policy Assistant

    Report -

    Do you have an interest in health and social care policy?
    Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?

  5. Volunteer Role Description Information Analyst

    Report -

    Do you have skills and an interest in analysing quantitative and qualitative data? Perhaps you would like to gain experience of this within a health and social care setting?

  6. Volunteer Role Description Community Listeners and Influencers

    Report -

    Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research?
    Would you like to gain skills in influencing or community engagement?

  7. Volunteer Role Description Public Representative

    Report -

    Do you have an interest in influencing the design, development and delivery of health and social care services? Do you enjoy championing the voice of patients and the public? Would you like to gain skills in influencing?

  8. Volunteer Role Description Remote Service Assessors

    Report -

    Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.

  9. Volunteer Role Description Communications and Digital Support Assistant

    Report -

    Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?

  10. Public Board Meeting Agenda February 20th 2020

    Report -

    Agenda for the Public Board Meeting February 20th 2020

  11. Minutes of Board Meeting 23rd January 2020

    Report -

    Our Board meets regularly to provide governance and strategic leadership for the organisation.

  12. Newsletter February 2020

    News -

    Read the latest newsletter from Healthwatch City of London. It provides advice and information about the Corona Virus, updates about our work and volunteer recruitment.

  13. Healthwatch City of London Board Meeting for the public 20 February 20 - minutes

    Report -

    Healthwatch City of London hold regular public board meetings.

  14. Healthwatch City of London Board Meeting with the Public - Presentations

    Report -

    On Friday 29th May we held our first virtual Board meeting with the Public.

  15. Healthwatch City of London Newsletter 4 June 2020

    News -

    Our newsletter provides all the latest advice and information for the access of health and social care services for residents of the City of London.

  16. Healthwatch City of London Annual Report 2019-2020

    Report -

    HWCoL has published its first annual report since being awarded the contract to deliver Healthwatch services in September 2019. The report covers the highlights from the year, how we've made a difference and our priorities for the year ahead.

  17. Healthwatch City of London Board Meeting minutes 24 April 2020

    Report -

    Read the minutes from the Healthwatch City of London Board Meeting held on 24th April 2020

  18. We are asking for your views on our business plan

    News -

    Healthwatch City of London (HWCoL) are seeking your views on our business plan, which is a document setting out our charity’s future objectives and the strategies for achieving them.  

  19. Healthwatch City of London Bulletin 15

    News -

    This week's bulletin summarises the latest shielding advice for vulnerable residents, and the new risk level restrictions put in place today.

  20. Volunteer Role Description Survey Developer and Analyst

    Report -

    Would you like to volunteer with us and gain experience as a project representative?

  21. Volunteer Role Description Project Representative

    Report -

    Do you have an interest in influencing the design, development and delivery of health and social care services?