1. Confidentiality Policy

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    The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.

  2. Enter and View Policy

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    Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.

  3. Complaints Policy and Procedure

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    We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

  4. Volunteer Role Description Policy Assistant

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    Do you have an interest in health and social care policy?
    Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?

  5. Volunteer Role Description Information Analyst

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    Do you have skills and an interest in analysing quantitative and qualitative data? Perhaps you would like to gain experience of this within a health and social care setting?

  6. Volunteer Role Description Community Listeners and Influencers

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    Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research?
    Would you like to gain skills in influencing or community engagement?

  7. Volunteer Role Description Public Representative

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    Do you have an interest in influencing the design, development and delivery of health and social care services? Do you enjoy championing the voice of patients and the public? Would you like to gain skills in influencing?

  8. Volunteer Role Description Remote Service Assessors

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    Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.

  9. Volunteer Role Description Communications and Digital Support Assistant

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    Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?

  10. Public Board Meeting Agenda February 20th 2020

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    Agenda for the Public Board Meeting February 20th 2020

  11. Minutes of Board Meeting 23rd January 2020

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    Our Board meets regularly to provide governance and strategic leadership for the organisation.

  12. Healthwatch City of London Board Meeting for the public 20 February 20 - minutes

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    Healthwatch City of London hold regular public board meetings.

  13. Healthwatch City of London Board Meeting with the Public - Presentations

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    On Friday 29th May we held our first virtual Board meeting with the Public.

  14. Healthwatch City of London Annual Report 2019-2020

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    HWCoL has published its first annual report since being awarded the contract to deliver Healthwatch services in September 2019. The report covers the highlights from the year, how we've made a difference and our priorities for the year ahead.

  15. Understanding the impact of COVID-19 results of surveys report

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    Healthwatch City of London has carried out a series of surveys to understand how Covid- 19 has affected access to services, experiences of using NHS 111 and treatment of patients at the Neaman Practice. This report details our findings.

  16. Healthwatch City of London Board Meeting minutes 24 April 2020

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    Read the minutes from the Healthwatch City of London Board Meeting held on 24th April 2020

  17. Volunteer Role Description Survey Developer and Analyst

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    Would you like to volunteer with us and gain experience as a project representative?

  18. Volunteer Role Description Project Representative

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    Do you have an interest in influencing the design, development and delivery of health and social care services?