News and reports | Healthwatch Cityoflondon

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City Advice Service Changes - Have Your Say

The City of London Corporation will be recommissioning your citizen’s advice service (City Advice) at the end of 2020.

6 February 2020

lady in GP waiting room

Moorfields Eye Service Relocation - Public Meetings

A proposal by Moorfields and its partners, the UCL Institute of Opthalmology and Moorfields Eye Charity, to create a new centre of excellence in eye care at St Pancras Hospital was consulted on last year.

24 January 2020

Healthwatch Staff

Complaints Policy and Procedure

We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

20 January 2020

Hospital Corridor

Enter and View Policy

Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.

20 January 2020

Leaflet Sharing

Confidentiality Policy

The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.

20 January 2020

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Volunteer Role Description Communications and Digital Support Assistant

Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?

Group of people with certificates at healthwatch event

Volunteer Role Description Remote Service Assessors

Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.

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Volunteer Role Description Public Representative

Do you have an interest in influencing the design, development and delivery of health and social care services? Do you enjoy championing the voice of patients and the public? Would you like to gain skills in influencing?

Group of people with certificates at healthwatch event

Volunteer Role Description Community Listeners and Influencers

Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research? Would you like to gain skills in influencing or community engagement?

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Volunteer Role Description Information Analyst

Do you have skills and an interest in analysing quantitative and qualitative data? Perhaps you would like to gain experience of this within a health and social care setting?

Group of people with certificates at healthwatch event

Volunteer Role Description Policy Assistant

Do you have an interest in health and social care policy? Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?

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Policy - Healthwatch City of London Constitution

Read our Constitution below to find out how we are governed, our purpose and what we can do to undertake this.

3 December 2019