Mystery shop of dentists and hospital dental provision

Healthwatch City of London has carried out a survey of dentist and hospital dental services in the City and Hackney between 20th – 22nd May, the aim of the survey was to ascertain the advice being given to patients in light of Covid-19.
Dentist looking at a dental x-ray


Between 20th and 22nd May an Associate Board Member at Healthwatch City of London undertook a mystery shopper survey, twenty three dental practices and hospital dental departments were contacted within the City of London and Hackney areas. There were reasonable conversations with fifteen of them; one brief conversation and a referral to a website; five had answerphone messages, two of which had extension phone numbers, which did not respond; and two practices did not respond at all. You can read the report below.

Dentist survey report

Since this survey was conducted, NHS England’s Chief Dental Officer asked all dental practices to start opening from Monday 8th June. A follow up survey has since been completed, the details and findings are available here.

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