Healthwatch Staff
Complaints Policy and Procedure
We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.
20 January 2020
Report
Hospital Corridor
Enter and View Policy
Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.
20 January 2020
Report
Leaflet Sharing
Confidentiality Policy
The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.
20 January 2020
Report
Group of people with certificates at healthwatch event
Volunteer Role Description Remote Service Assessors
Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.
1 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Community Listeners and Influencers
Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research? Would you like to gain skills in influencing or community engagement?
1 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Policy Assistant
Do you have an interest in health and social care policy? Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?
1 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Communications and Digital Support Assistant
Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?
1 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Public Representative
Do you have an interest in influencing the design, development and delivery of health and social care services? Do you enjoy championing the voice of patients and the public? Would you like to gain skills in influencing?
1 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Information Analyst
Do you have skills and an interest in analysing quantitative and qualitative data? Perhaps you would like to gain experience of this within a health and social care setting?
1 January 2020
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Speech bubbles in Healthwatch colours
Policy - Healthwatch City of London Constitution
Read our Constitution below to find out how we are governed, our purpose and what we can do to undertake this.
3 December 2019
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Speech bubbles in Healthwatch colours
Decision Making Policy
This policy ensures we have transparent decision making processes in place and provides clarity of where and what decisions are taken, by whom and whose responsibility it is to action.
3 December 2019
Report
Annual report
Healthwatch Annual Report
Healthwatch City of London has published its first annual report since being awarded the contract to deliver services in September 2019. The report covers the highlights from the year, how we've made a difference and how we have helped you.
17 September 2019
Report