Healthwatch City of London June 2022 Newsletter

This months bulletin contains information on Health and Social care service availability over the Jubilee Bank Holiday, and we launch our Annual Survey to help us better understand how you see us and if we are achieving our goals

Chat from the Chair

Firstly, we’d like to send our heartfelt congratulations to Her Majesty the Queen as we celebrate her Platinum Jubilee across the country and the City of London, and crikey, don’t we need something to celebrate after the past couple of years?!

We will all be enjoying the extended Bank Holiday weekend, but rest assured that Health and Social Care services will still be available. The team have pulled together a list of opening hours of local pharmacies and GPs where you can access care or assistance, should you need to. Our thanks to those who will be keeping the City running whilst we all take some time off!

The Corporation have announced that they have recommissioned the Home Care contract for the City. A new provider will commence service in July. We will be hosting, in conjunction with City Connections, a webinar for you to understand the new arrangements and how your voice was heard in deciding the terms of the new contract. Please see below the letter issued by the corporation and details of our webinar.

Today, I am pleased to launch our annual survey, as you know, we are here to represent you and to make sure Health and Social care providers respond to and deliver the services you need and require. Now is your chance to let us know how you think we are doing, and to tell us what more you’d like to see from us.  The survey will run until the end of June, again please read the details below.

For now, I wish you all a safe and enjoyable Bank Holiday celebration.


Annual Survey

Today we are launching our Annual Survey to help us better understand how you see us and if we are achieving our goals. 

How are we doing? Do you know what we do? What more would you like to see from us? How can we help you?  Let us know by completing our survey and you will help us understand how you see us and how effective you think we are.  You can also let us know where you think we should focus our efforts more and where you think we have been successful.  The survey will only take 10 minutes of your time.

You can access the survey here, visit our website or if you would like a paper version please call 020 3745 9564 and we’ll pop one in the post to you.

New Homecare contract in the City

The Corporation of London have announced the new provider for their Homecare Service as Hartwig Care.

The handover process will be supported by the City Adult Social Care and Commissioning Teams, with arrangements being made that the two providers will do a dual delivery for those who are more vulnerable or require extra support in the handover.

All users of the service have been sent a letter from the Corporation informing them of the arrangements. You can see a copy of the letter below.

We are delighted to be holding, in association with City Connections a webinar with Ian Jarman, the commissioner from the City of London Corporation, who will be talking us through the new arrangements. We’ll be hosting in on 17th June between 10:30 – 12:00 via zoom, the joining details are:

Meeting ID: 853 0692 9433 Passcode: 901219 Dial in: 0203 481 5240

City Homecare contract letter

Jubilee Bank Holiday Health and Social Care opening hours

Please see below a handy guide to opening hours across the extended Bank Holiday weekend.

GP Surgeries

Neaman Practice 

Address: 15 Halfmoon Ct, Barbican, EC1A 7HF

Telephone Number: 020 7600 9740

Bank Holiday Opening Times - Closed 

Saturday 4th June - Closed 

Sunday 5th June - Closed 

Goodman’s Fields

Address: 11 Stable Walk, E1 8ZF

Telephone: 020 7702 2036

Bank Holiday Opening Times - Closed

Saturday 4th June - 9am – 1pm

Sunday 5th June - Closed


Portmans Pharmacy: Cherry Tree Walk, Barbican, EC1Y 8NX Tel: 020 7638 0067

Bank Holiday Opening Times: Closed

Saturday 4th June: 9am - 5pm 

Sunday 5th June: Closed 

Boots: 104 Cheapside, EC2V 6DN Tel: 020 7248 9340

Bank Holiday Opening Times: 11am – 5pm

Saturday 4th June: 10am – 5pm

Sunday 5th June: Closed

Boots: Unit 21, One New Change Shopping Centre, EC4M 9AG Tel: 020 7248 3635

Bank Holiday Opening Times: 2pm – 6pm

Saturday 4th June: 12pm – 6pm

Sunday 5th June: 12pm – 6pm

Boots: 60 Gracechurch Street, EC3V 0HR Tel: 020 7623 4768

Bank Holiday Opening Times: 11am – 5pm

Saturday 4th June: 11am – 6pm

Sunday 4th June: Closed

Boots: 11 Octagon Arcade, EC2M 2AB Tel: 020 7374 0092

Bank Holiday Opening Times: 8am – 10pm

Saturday 4th June: 8am -8pm

Sunday 5th June: 9am – 8am

Boots: 200 Bishopsgate, EC2M 4NR Tel: 020 7283 9544

Bank Holiday Opening Times: 12pm – 6pm

Saturday 4th June: 12pm – 6pm

Sunday 5th June: 12pm – 6pm

Boots: 88 Aldgate High Street, EC3N 1LH Tel: 020 7265 0343

Bank Holiday Opening Times: 10am – 4:15pm

Saturday 4th June and Sunday 5th June: Closed

Boots: Unit 8-11 Hays Galleria, Counter Street, SE1 2HD Tel: 020 7407 4276

Bank Holiday Opening Times: 11am – 5pm

Saturday 4th June and Sunday 5th June: Closed


For NHS emergency dental care over the bank holidays weekend people should call 111 and they will be referred to an emergency dentist.


Emergency departments will be open as usual.

If you have an urgent, but not life-threatening health problem you can contact NHS 111.

In an emergency you should always dial 999

City and Hackney's Cancer awareness training programme, Talk Cancer

Cancer Research UK’s cancer awareness training programme, Talk Cancer, will equip you with the skills and confidence to have conversations about cancer and health with people in your community. There are various training formats available, including online and face-to-face cancer awareness workshops. Visit the following site for more details:

Pharmaceutical Needs Assessment – Have your say

What is a Pharmaceutical Needs Assessment (PNA)?

The government requires all Health and Wellbeing Boards to produce an assessment of pharmaceutical services (those provided by a pharmacy) in its area every three years, under the NHS. The next assessment is due by the end of the September 2022. This document is called the Pharmaceutical Needs Assessment (PNA).

The PNA is a report of the present needs for pharmaceutical services. It is used to find any gaps in current services or improvements that could be made to improve the future of pharmaceutical services.

Pharmaceutical services include:

  • dispensing of medicines and appliances on prescription
  • sale of medicines to the public
  • providing advice to the public on medicines, coping with ill health or general health and well being

Who will use the Pharmaceutical Needs Assessment?

The PNA will be used by NHS England, City of London Corporation, and the Clinical Commissioning Group in the City of London to make decisions when applications for new pharmacies are received, and for the commissioning of other services that could be delivered by community pharmacies and other providers.

You can read and comment on the draft PNA on the City of London’s website. The consultation is open until 8th July. Your input will be most welcome.

City Connections June newsletter

Please see below the schedule of events from City Connections for June, and their special events celebrating Carers week.

City Connections June Newsletter
City Connections Carers week schedule

Latest Covid-19 statistics for the City of London

The joint City and Hackney Public Health Intelligence Team produce regular statistics on Covid-19 levels and vaccination uptake data in the City. The site is updated regularly and accessible at    

Keep up to date with the latest advice

HWCoL are constantly updating our advice and information pages. Please make sure you visit them regularly.

Get in touch with Healthwatch City of London

Visit our website for more information, news and events, have your say about your care, and spread the word about Healthwatch City of London. email: Tel: 020 3745 9563 Facebook: Twitter: @HealthwatchCoL

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