Healthwatch City of London bulletin 53

In this week’s bulletin we are asking residents to provide feedback on online GP consultations and upcoming events.
people walking in the City of London

Online GP Consultations

HWCoL and The North East London Health and Social Care Partnership would like to hear about your experiences.

Your feedback is of enormous value as it helps the NHS plan the best service they can, with the resources that they have, to meet local resident’s needs. The survey closes on Thursday 4th November 2021 and should take about 5 minutes to complete.

Please use the following link: Online GP Access Survey link

 If you would like to tell us about your experiences of online consultations at Barts Health, the Homerton Hospital or UCLH we would be delighted to hear about those too. Any feedback you can provide will be passed on.

 Update on telephone issues at the Neaman Practice

This week Healthwatch City of London were made aware that a number of you are experiencing difficulties getting though on the phone to the Neaman Practice patients. Some of you making make a significant number of telephone calls before being able to get through to a receptionist. We were able to get in touch with the practice and Dr Chor responded immediately and is looking into the issues.

If you have had  difficulties  calling the Neaman Practice to book appointments or to speak to a GP, please let us know at via email or call us on our telephone: 020 3745 9563 from Tuesday – Friday 9:00am – 5:00am. The practice is keen to know about problems as they are often not aware if something has gone wrong with the telephone line. By letting either the Practice know, through their website or letting HWCoL know we can work together to make things better.

Defibrillator Awareness

HWCoL are supporting The British Heart Foundation, The Association of Ambulance of Chief Executives and The St John’s Ambulance in registering every single defibrillator in the UK. HWCoL will be raising defibrillator registration with The City of London Corporation asking for them to support the campaign.

Defibrillators are used to revive someone from sudden cardiac arrest.

Why is defibrillation important for survival? If the heart can be shocked quickly with a defibrillator within minutes after collapse, a normal heart rhythm may be restored, and many victims can and do survive.

If you would like to register a defibrillator, please use the following link to The Circuit

HWCoL Board Meeting in Public.

Join us for the next board meeting in public which will be on the 12th of November from 1pm – 3pm.

We will be joined by Joanna Lyndon-Cohen, from the City & Hackney COVID Rehabilitation Service who will be speaking on long COVID in the City.

A representative from City & Hackney Integrated Care System (ICS) to speak on the plans by North East London ICS for engagement with City of London residents. To join this meeting please visit:

HWCoL upcoming webinars

Healthwatch City of London have a programme of webinars booked for your interest and information over the next few months. The webinars are run alongside our regular events. Please see the details and how to join below.

East London Cardiovascular Disease Prevention (ELoPE) group webinar

Wednesday 10th November 6pm – 7pm

Join Healthwatch City of London and the team at Barts Health to hear about the ELoPE project. The aim of the project is to reduce cardiovascular disease risk in our local community, working in partnership with the British Heart Foundation.

East London has some of the highest levels of childhood obesity and diabetes in the country. We will hear from Dr Riyaz Patel, Professor or Cardiology and Consultant Cardiologist, who will give an overview of the project and will be answering your questions.

You can submit a question for the team and register here

Dr David Collier, William Harvey Research Institute Webinar  

Thursday 20th January 6pm – 7pm

Dr David Collier, Joint Clinical Director at the William Harvey Research Institute will be joining us on Thursday 20th January to talk about the William Harvey Research Institute. Dr Collier will talk about the remit of the Institute, how it links with Barts and the London School of Medicine and Dentistry, the current projects being undertaken and the research of the team.

You can submit a question for Dr Collier and register here

Date for the diary

HWCoL Annual Public Meeting

Friday 10th December 3pm – 5pm

Our Annual Public Meeting will be held on Friday 10th December, our key speakers will be Tracey Fletcher, Chief Executive of Homerton University Hospitals NHS Foundation Trust and Dame Alwen Williams DBE, Group Chief Executive, Barts Health NHS Trust. Tracey and Alwen will be talking about patient engagement and enabling your voice to be heard during the reconfiguration of services and the development of the Integrated Care Partnership, In addition they will tell us how their Trusts are tackling the waiting lists. They will take questions from attendees, and we will let you know more about that as we get nearer the date.

 Whilst we would have loved to hold the meeting face to face, we have opted for an online meeting as we are aware that some who would like to join are still anxious about being with larger groups of people.

You can submit a question for the panel and register here

Reminder: NHS Waiting Times Survey

The COVID-19 pandemic has resulted in many people having their operations, treatment and appointments delayed. A record number of people - more than 5.45 million - are waiting for NHS hospital treatment in England. We want to find out how this is affecting you.

All Healthwatches across the North East of London are carrying out a survey to learn about the impact of delays on people, how they are coping while they wait and what support they think would help them better manage their health. 

If you have the time, please complete the survey below to let us know of your experiences. We will be doing some more in-depth work on these issues later this year.

Healthwatch City of London events

See below for the next scheduled dates for our regular ‘Listening to City Carers’ events and our Mental Health and Wellbeing focus groups.

As a result of listening to you, we have enabled a carer to receive their COVID vaccination in their home, enabled another resident to access the ELFT mental health team, given a voice for carers in the retendering process by the Corporation of London of their home care contract.

Mental Health and Wellbeing focus group

Overview: The event is open to everyone, and we will be discussing mental health provision in the City of London, identifying access issues and any gaps in the services provided to you. We will be joined by colleagues from MIND, East London Foundation Trust and City Connections.

Date: Thursday 18th November

Time: 3pm – 4pm

Link to join:

Meeting ID: 824 0070 3243 Passcode: 390856

Listening to City Carers

Overview: An opportunity for Carer’s to provide feedback on their experience of Health and Social Care.

Date: Friday 26th November

Time: 2pm – 3pm

Link to join:

Meeting ID: 818 9776 2127 Passcode: 575751

City Carers Community Share and Learn sessions via Zoom

Monday 1st/15th & 29th November 11.15am / 8pm (45 minutes)

Welcome to join in. A friendly group, run by residents voluntarily and independently. Learn tips from city residents who are looking after a family member, friend, or neighbour. Ask anything we have had questions from care homes through to dental last month. Open to anyone who is looking after someone in the City of London. For the zoom link or telephone number to call in.

Latest Covid-19 statistics for the City of London

The joint City and Hackney Public Health Intelligence Team produce regular statistics on Covid-19 levels and vaccination uptake data in the City. The site is updated regularly and accessible at   

Keep up to date with the latest advice

HWCoL are constantly updating our advice and information pages. Please make sure you visit them regularly.

Get in touch with Healthwatch City of London

Visit our website for more information, news, and events, have your say about your care, and spread the word about Healthwatch City of London. email:  Tel: 020 3745 9563 Facebook: Twitter: @HealthwatchCoL

Portsoken Health and Community Centre, 14-16 Little Somerset Street, London E1 8AH

Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. We focus on ensuring that people’s worries and concerns about current services are addressed and we work to get services right for the future. Given the current situation, we realise that many health and social care services are being delivered differently and will be so in the future. We are launching a series of surveys to gain a further understanding of your needs, views and experiences of the current, and future provision of services. Make sure your voice is heard by completing the surveys .

Survey 1: Your experience of accessing services in the current situation (closed)

Survey 2: Your experience of using the NHS 111 service (closed)

Survey 3: Access to GP surgeries during Covid 19 (closed)

Survey 4: Carers survey (closed)

Survey 5: Access to dentists during Coronavirus

Thank you for taking the time to complete the survey.

Your views are important to us.