Healthwatch City of London bulletin 53
Online GP Consultations
HWCoL and The North East London Health and Social Care Partnership would like to hear about your experiences.
Your feedback is of enormous value as it helps the NHS plan the best service they can, with the resources that they have, to meet local resident’s needs. The survey closes on Thursday 4th November 2021 and should take about 5 minutes to complete.
Please use the following link: Online GP Access Survey link
If you would like to tell us about your experiences of online consultations at Barts Health, the Homerton Hospital or UCLH we would be delighted to hear about those too. Any feedback you can provide will be passed on.
Update on telephone issues at the Neaman Practice
This week Healthwatch City of London were made aware that a number of you are experiencing difficulties getting though on the phone to the Neaman Practice patients. Some of you making make a significant number of telephone calls before being able to get through to a receptionist. We were able to get in touch with the practice and Dr Chor responded immediately and is looking into the issues.
If you have had difficulties calling the Neaman Practice to book appointments or to speak to a GP, please let us know at via email info@healthwatchcityoflondon.org.uk or call us on our telephone: 020 3745 9563 from Tuesday – Friday 9:00am – 5:00am. The practice is keen to know about problems as they are often not aware if something has gone wrong with the telephone line. By letting either the Practice know, through their website or letting HWCoL know we can work together to make things better.
Defibrillator Awareness
HWCoL are supporting The British Heart Foundation, The Association of Ambulance of Chief Executives and The St John’s Ambulance in registering every single defibrillator in the UK. HWCoL will be raising defibrillator registration with The City of London Corporation asking for them to support the campaign.
Defibrillators are used to revive someone from sudden cardiac arrest.
Why is defibrillation important for survival? If the heart can be shocked quickly with a defibrillator within minutes after collapse, a normal heart rhythm may be restored, and many victims can and do survive.
If you would like to register a defibrillator, please use the following link to The Circuit
HWCoL Board Meeting in Public.
Join us for the next board meeting in public which will be on the 12th of November from 1pm – 3pm.
We will be joined by Joanna Lyndon-Cohen, from the City & Hackney COVID Rehabilitation Service who will be speaking on long COVID in the City.
A representative from City & Hackney Integrated Care System (ICS) to speak on the plans by North East London ICS for engagement with City of London residents. To join this meeting please visit: https://www.eventbrite.co.uk/e/201495086227
HWCoL upcoming webinars
Healthwatch City of London have a programme of webinars booked for your interest and information over the next few months. The webinars are run alongside our regular events. Please see the details and how to join below.
East London Cardiovascular Disease Prevention (ELoPE) group webinar
Wednesday 10th November 6pm – 7pm
Join Healthwatch City of London and the team at Barts Health to hear about the ELoPE project. The aim of the project is to reduce cardiovascular disease risk in our local community, working in partnership with the British Heart Foundation.
East London has some of the highest levels of childhood obesity and diabetes in the country. We will hear from Dr Riyaz Patel, Professor or Cardiology and Consultant Cardiologist, who will give an overview of the project and will be answering your questions.
You can submit a question for the team and register here
Dr David Collier, William Harvey Research Institute Webinar
Thursday 20th January 6pm – 7pm
Dr David Collier, Joint Clinical Director at the William Harvey Research Institute will be joining us on Thursday 20th January to talk about the William Harvey Research Institute. Dr Collier will talk about the remit of the Institute, how it links with Barts and the London School of Medicine and Dentistry, the current projects being undertaken and the research of the team.
You can submit a question for Dr Collier and register here
Date for the diary
HWCoL Annual Public Meeting
Friday 10th December 3pm – 5pm
Our Annual Public Meeting will be held on Friday 10th December, our key speakers will be Tracey Fletcher, Chief Executive of Homerton University Hospitals NHS Foundation Trust and Dame Alwen Williams DBE, Group Chief Executive, Barts Health NHS Trust. Tracey and Alwen will be talking about patient engagement and enabling your voice to be heard during the reconfiguration of services and the development of the Integrated Care Partnership, In addition they will tell us how their Trusts are tackling the waiting lists. They will take questions from attendees, and we will let you know more about that as we get nearer the date.
Whilst we would have loved to hold the meeting face to face, we have opted for an online meeting as we are aware that some who would like to join are still anxious about being with larger groups of people.
You can submit a question for the panel and register here
Reminder: NHS Waiting Times Survey
The COVID-19 pandemic has resulted in many people having their operations, treatment and appointments delayed. A record number of people - more than 5.45 million - are waiting for NHS hospital treatment in England. We want to find out how this is affecting you.
All Healthwatches across the North East of London are carrying out a survey to learn about the impact of delays on people, how they are coping while they wait and what support they think would help them better manage their health.
If you have the time, please complete the survey below to let us know of your experiences. We will be doing some more in-depth work on these issues later this year.
Healthwatch City of London events
See below for the next scheduled dates for our regular ‘Listening to City Carers’ events and our Mental Health and Wellbeing focus groups.
As a result of listening to you, we have enabled a carer to receive their COVID vaccination in their home, enabled another resident to access the ELFT mental health team, given a voice for carers in the retendering process by the Corporation of London of their home care contract.
Mental Health and Wellbeing focus group
Overview: The event is open to everyone, and we will be discussing mental health provision in the City of London, identifying access issues and any gaps in the services provided to you. We will be joined by colleagues from MIND, East London Foundation Trust and City Connections.
Date: Thursday 18th November
Time: 3pm – 4pm
Link to join: https://us06web.zoom.us/j/82400703243?pwd=Q0N4THRkTEVzNzZWbUYzQ0lkc2VtZz09
Meeting ID: 824 0070 3243 Passcode: 390856
Listening to City Carers
Overview: An opportunity for Carer’s to provide feedback on their experience of Health and Social Care.
Date: Friday 26th November
Time: 2pm – 3pm
Link to join: https://us06web.zoom.us/j/81897762127?pwd=ZUFsdVMxS2lETmczZy8rdHlDWUl4Zz09
Meeting ID: 818 9776 2127 Passcode: 575751
City Carers Community Share and Learn sessions via Zoom
Monday 1st/15th & 29th November 11.15am / 8pm (45 minutes)
Welcome to join in. A friendly group, run by residents voluntarily and independently. Learn tips from city residents who are looking after a family member, friend, or neighbour. Ask anything we have had questions from care homes through to dental last month. Open to anyone who is looking after someone in the City of London. For the zoom link or telephone number to call in. email:CityCarersCommunity@gmail.com
Latest Covid-19 statistics for the City of London
The joint City and Hackney Public Health Intelligence Team produce regular statistics on Covid-19 levels and vaccination uptake data in the City. The site is updated regularly and accessible at https://hackney.gov.uk/coronavirus-data
Keep up to date with the latest advice
HWCoL are constantly updating our advice and information pages. Please make sure you visit them regularly. https://www.healthwatchcityoflondon.org.uk/advice-and-information
Get in touch with Healthwatch City of London
Visit our website for more information, news, and events, have your say about your care, and spread the word about Healthwatch City of London. www.healthwatchcityoflondon.org.uk email: info@healthwatchcityoflondon.org.uk Tel: 020 3745 9563 Facebook: facebook.com/CoLHealthwatch Twitter: @HealthwatchCoL
Portsoken Health and Community Centre, 14-16 Little Somerset Street, London E1 8AH
