Annual Report
Healthwatch City of London Annual Report 2019-2020
HWCoL has published its first annual report since being awarded the contract to deliver Healthwatch services in September 2019. The report covers the highlights from the year, how we've made a difference and our priorities for the year ahead.
9 July 2020
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two staff members talking
Healthwatch City of London Board Meeting with the Public - Presentations
On Friday 29th May we held our first virtual Board meeting with the Public.
4 June 2020
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healthwatch group of people voicing
Healthwatch City of London Board Meeting for the public 20 February 20 - minutes
Healthwatch City of London hold regular public board meetings.
15 May 2020
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Healthwatch logo with a magnifying glass
Minutes of Board Meeting 23rd January 2020
Our Board meets regularly to provide governance and strategic leadership for the organisation.
14 February 2020
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Graphic saying 'Speak-up' from our annual report
Public Board Meeting Agenda February 20th 2020
Agenda for the Public Board Meeting February 20th 2020
14 February 2020
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Healthwatch Staff
Complaints Policy and Procedure
We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.
20 January 2020
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Hospital Corridor
Enter and View Policy
Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.
20 January 2020
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Leaflet Sharing
Confidentiality Policy
The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.
20 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Service Assessors
Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.
1 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Community Listeners and Influencers
Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research? Would you like to gain skills in influencing or community engagement?
1 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Policy Assistant
Do you have an interest in health and social care policy? Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?
1 January 2020
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Group of people with certificates at healthwatch event
Volunteer Role Description Communications and Digital Support Assistant
Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?
1 January 2020
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