Doctor blood pressure
Healthwatch response to CQC's report, ‘Protect, respect, connect – decisions about living and dying well during COVID-19
Read the Healthwatch response to the CQC report ‘Protect, respect, connect – decisions about living and dying well during COVID-19’ published today.
18 March 2021
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Group of young people being interviewed
Volunteer Role Decsription Project Representative
Do you have an interest in influencing the design, development and delivery of health and social care services?
23 October 2020
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Volunteer Role Description Survey Developer and Analyst
Would you like to volunteer with us and gain experience as a project representative?
23 October 2020
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Group of people watching presentation
Healthwatch City of London Board Meeting minutes 24 April 2020
Read the minutes from the Healthwatch City of London Board Meeting held on 24th April 2020
17 September 2020
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dentist wearing a mask
Understanding the impact of COVID-19 results of surveys report
Healthwatch City of London has carried out a series of surveys to understand how Covid- 19 has affected access to services, experiences of using NHS 111 and treatment of patients at the Neaman Practice. This report details our findings.
3 September 2020
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Annual Report
Healthwatch City of London Annual Report 2019-2020
HWCoL has published its first annual report since being awarded the contract to deliver Healthwatch services in September 2019. The report covers the highlights from the year, how we've made a difference and our priorities for the year ahead.
9 July 2020
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two staff members talking
Healthwatch City of London Board Meeting with the Public - Presentations
On Friday 29th May we held our first virtual Board meeting with the Public.
4 June 2020
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Healthwatch City of London Board Meeting for the public 20 February 20 - minutes
Healthwatch City of London hold regular public board meetings.
15 May 2020
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Healthwatch logo with a magnifying glass
Minutes of Board Meeting 23rd January 2020
Our Board meets regularly to provide governance and strategic leadership for the organisation.
14 February 2020
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Graphic saying 'Speak-up' from our annual report
Public Board Meeting Agenda February 20th 2020
Agenda for the Public Board Meeting February 20th 2020
14 February 2020
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Healthwatch Staff
Complaints Policy and Procedure
We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.
20 January 2020
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Hospital Corridor
Enter and View Policy
Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.
20 January 2020
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